All orders placed in the contiguous United States comes with free shipping regardless of the amount spent. If you want to request a shipping quote from Alaska, Hawaii or other US territories please contact us directly.
If you require expedited shipping, please let us know ahead of placing your order so we can quote you accurately.
Refunds for expedited shipping charges are not accepted.
International Shipping & Customs
We are pleased to offer international shipping to our customers worldwide. We understand that our customers come from different parts of the world and we strive to make our products and services available to as many people as possible. To ensure a seamless experience, we have developed an international shipping policy that outlines our shipping terms and conditions.
Shipping Rates and Delivery Times
International shipping rates and delivery times will vary depending on the destination country and the shipping method chosen at checkout. Shipping rates will be calculated automatically at checkout, and delivery times will be estimated based on the shipping method selected.
Please note that the estimated delivery times are provided for informational purposes only, and they may vary due to circumstances beyond our control, such as customs delays or postal service disruptions. We do not guarantee delivery times, and we are not responsible for any delays or additional fees incurred due to customs or local delivery services.
Customs and Import Taxes
When ordering from AE Guitars, customers are responsible for ensuring that the products they are ordering comply with the laws and regulations of their country. Customers are also responsible for paying any applicable customs and import taxes, which may vary depending on the destination country.
Customs and import taxes are not included in the product price or shipping cost, and customers are responsible for paying them directly to the customs authorities of their country. If the customer refuses to pay these fees and the package is returned to us, we will refund the order amount minus the shipping cost and any additional fees incurred.
Certain products may be restricted or prohibited from entering certain countries due to local laws and regulations. Customers are responsible for verifying whether the products they are ordering are allowed in their country and comply with local laws and regulations. We do not guarantee that all products are allowed in all countries, and we reserve the right to cancel orders or refuse service to customers in certain countries.
Lost or Damaged Packages
We take great care in ensuring that our packages are delivered to our customers in good condition. However, we cannot be held responsible for lost or damaged packages once they leave our warehouse. If a package is lost or damaged during transit, we will do our best to assist customers in filing a claim with the shipping carrier or postal service.
Returns and Refunds
We do not accept returns or issue refunds for international orders unless the product is defective or damaged upon arrival. Customers are responsible for paying any return shipping costs and any additional fees incurred. We reserve the right to refuse returns or refunds at our discretion.
By placing an order with AE Guitars, customers agree to these terms and conditions.
Shipping Cut-Off Times
Each order placed before 10:00 a.m. Pacific will likely go out that same business day. Orders placed thereafter will ship the following business day. We ship Monday through Friday excluding Holidays.
Local Curbside Pickup
We allow local curbside pickup for most products we sell. Please contact us directly after placing your order to schedule a pickup time. We don't allow same-day pickup. Most products can be picked up the following business day your order was placed.
To protect the health of our workers we don't allow anyone into our office. Your order will be brought out to you while you wait outside.