Q. I don't see the product I want. Can you make it for me?
A. We do not offer any customizations to our products. What we have for sale on our store is all we offer at that moment. This includes body colors, contours, pickup routes, finishes, wood types, neck profiles, case options, and hardware colors.
Q. You don't have an item I want in stock. Can you call me when you get it?
A. Due to high demand and logistical reasons, we cannot hold certain items on backorder for you. The best option for you is to routinely check our store to see if it is available, or sign up for our newsletter to be notified when new products are available.
Q. Where are your necks and bodies made?
A. Our necks and bodies are sourced overseas in China. Most luthiers know this based off the price of our items. If you can find a U.S. Made guitar neck or body for under $120 I suggest you snag it quick.
Q. Where are your cases manufactured?
A. Our cases are designed in California, but like our necks and bodies they are also sourced overseas. The price is indicative of this.
Q. Do you offer free shipping?
A. We offer free shipping in the domestic U.S. Shipping to Hawaii, Alaska or other US territories requires additional fees. International shipping is available, and shipping prices depend on your region.
Q. Can I pick up my order in person?
A. We don't allow walk-in's at our home office. If you place an order on our site, through eBay, or over the phone, you can pick up your order after scheduling an appointment to come pick up the item. We don't have a traditional retail store, therefore none of the products are out on display. Customers looking to show up without an appointment will not be allowed in.